Welcome to Sivraen™, an online jewelry and accessories store operated by Guangzhou Chulei Electronic Commerce Co., Ltd.

These terms apply when you browse our website, purchase products, create an account, or use any services available through our store.

Throughout these terms, “Sivraen™,” “we,” “us,” and “our” refer to Guangzhou Chulei Electronic Commerce Co., Ltd.

By accessing our website or placing an order, you agree to these terms. Please discontinue use of the website if you do not accept them.

1. Eligibility and Website Use

You may use this website only for lawful personal shopping purposes.

By accessing our store, you confirm that you:

✓ Have reached the legal age required in your location
✓ Have permission from a parent or guardian where required
✓ Will provide accurate and current information
✓ Will not misuse the website or interfere with its operation

If you create an account, you are responsible for keeping your login details secure and for activity performed through that account.

2. Jewelry and Product Information 💎

We aim to display product descriptions, materials, finishes, measurements, colors, and photographs as accurately as reasonably possible.

However, slight differences may occur because of:

• Screen and display settings

• Photography or lighting conditions

• Hand-finished product details

• Measurement methods

• Minor production updates

Gold-tone, silver-tone, pearl, stone, and plated finishes may also appear slightly different under various lighting conditions.

Unless specifically stated otherwise, descriptions such as “gold-tone,” “silver-tone,” “pearl,” or “stone” do not indicate that an item contains solid precious metal, natural pearl, or natural gemstone.

Product information, availability, specifications, and collections may be updated or discontinued without prior notice.

3. Orders and Acceptance 🛍️

Submitting an order is an offer to purchase the selected products.

An order is accepted only after:

✓ Payment has been authorized
✓ Order information has been reviewed
✓ A confirmation has been issued

We may refuse, limit, hold, or cancel an order when reasonably necessary, including cases involving:

• Incorrect product or pricing information

• Payment verification concerns

• Suspected unauthorized activity

• Inventory limitations

• Incomplete delivery information

• Unusual order quantities

If a canceled order has already been charged, the eligible payment amount will be returned to the original payment method.

Products purchased from Sivraen™ are intended primarily for personal use. Resale or commercial distribution requires prior written approval.

4. Prices, Promotions and Payments

Product prices are displayed in the currency shown on the website or at checkout.

The final amount may include:

• Product charges

• Shipping fees

• Applicable taxes

• Customs duties or import charges

Promotional offers may be subject to eligibility requirements, availability, expiration dates, and separate conditions. Unless expressly stated, promotions cannot be combined or applied to completed orders.

Payments are handled through authorized third-party processors. Sivraen™ does not directly store complete credit or debit card details.

You confirm that you are authorized to use the selected payment method.

5. Shipping and Delivery 🚚

Order preparation and delivery times are estimates rather than guaranteed arrival dates.

Delivery may be affected by carrier operations, customs procedures, public holidays, weather, incomplete addresses, or circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address before submitting an order.

Detailed processing times, shipping charges, tracking information, international duties, and damaged-parcel procedures are explained in our separate Shipping Policy.

6. Changes and Cancellations

Orders may enter processing soon after payment is completed.

Requests to change or cancel an order should be sent promptly to:

service@sivraen.com

We will make a reasonable effort to assist, but changes cannot be guaranteed once an order has entered packing, fulfillment, or shipping preparation.

7. Returns and Refunds

Return and refund eligibility is governed by the Return and Refund Policy displayed on our website.

Customers may be asked to provide:

✓ An order number
✓ A description of the concern
✓ Clear photographs where relevant
✓ Original packaging or product condition details

Nothing in these terms is intended to limit consumer rights that cannot legally be excluded.

8. Ownership of Website Content

The Sivraen™ name, logo, product presentation, photographs, written content, graphics, page layouts, and other website materials are owned by or licensed to Guangzhou Chulei Electronic Commerce Co., Ltd.

You may browse the website and retain order-related information for personal use.

Without prior written permission, you may not:

• Reproduce or republish website content

• Use our logo or branding commercially

• Copy product photographs or descriptions

• Modify or distribute website materials

• Use automated systems to collect store data

• Present our content as your own

All rights not expressly granted remain reserved.

9. Reviews and Customer Content

You may submit reviews, photographs, comments, or other product-related feedback when the relevant feature is available.

By submitting content, you confirm that it:

✓ Is accurate to the best of your knowledge
✓ Does not violate another person’s rights
✓ Does not contain unlawful or harmful material
✓ Is not misleading, fraudulent, or promotional spam

Where permitted by law, you allow us to display, reproduce, format, and use submitted content for store operation, customer communication, and promotional purposes.

We may remove content that violates these terms or is inappropriate for the website.

10. Third-Party Services

Our website may use or link to third-party services, including:

• Payment platforms

• Delivery providers

• Analytics services

• Social media platforms

• Advertising tools

• External websites

These services operate under their own terms and privacy practices.

Sivraen™ does not control and is not responsible for the availability, security, accuracy, or content of independent third-party services.

11. Restricted Activities

You must not use the website to:

✕ Commit fraud or another unlawful act
✕ Submit false order or payment information
✕ Infringe intellectual property rights
✕ Upload malicious software or harmful code
✕ Attempt to bypass website security
✕ Scrape or collect information without authorization
✕ Send spam, phishing messages, or deceptive material
✕ Disrupt the shopping experience of other users

Access may be restricted or terminated when misuse is reasonably suspected.

12. Corrections and Availability

We work to maintain accurate website information, but occasional errors may occur involving prices, product details, promotions, inventory, or delivery information.

Where legally permitted, we may:

✓ Correct inaccurate information
✓ Update product or website content
✓ Limit available quantities
✓ Cancel an affected order
✓ Contact the customer before proceeding

We are not obligated to honor an obvious technical or typographical error.

13. Website Availability

The website and its services are provided on an “as available” basis.

We do not guarantee that the store will always operate without interruptions, technical problems, delays, or errors.

We may temporarily suspend or update website functions for maintenance, security, operational, or technical reasons.

Applicable statutory warranties and consumer protections remain unaffected.

14. Limitation of Responsibility

To the fullest extent permitted by applicable law, Sivraen™ and Guangzhou Chulei Electronic Commerce Co., Ltd. will not be responsible for indirect, incidental, special, or consequential losses arising from:

• Website interruption

• Third-party service failures

• Carrier or customs delays

• Unauthorized account activity caused by user negligence

• Reliance on inaccurate information submitted by a customer

Our total responsibility for a product-related claim will not exceed the amount paid for the affected product, except where a different remedy is required by law.

15. Customer Responsibility

You agree to be responsible for losses, claims, or reasonable costs resulting from your unlawful use of the website, violation of these terms, or infringement of another party’s rights.

This provision applies only to the extent permitted by applicable law.

16. Applicable Law and Disputes

These terms are governed by the laws applicable to the operating company and the transaction, together with any mandatory consumer protection laws that apply in the customer’s place of residence.

Before beginning formal proceedings, customers are encouraged to contact us so we can attempt to resolve the matter fairly and efficiently.

17. Updates to These Terms

We may revise these terms to reflect changes in our products, website features, operating practices, or legal responsibilities.

The latest version will be published on this page with an updated revision date.

Changes will apply after publication unless applicable law requires another form of notice.

Shop with Confidence ✨

At Sivraen™, we aim to provide an elegant, transparent, and dependable experience—from discovering a new accessory to receiving your order.