At Sivraen™, operated by Guangzhou Chulei Electronic Commerce Co., Ltd., we value your privacy and aim to handle personal information responsibly.

This policy explains what information we may collect, how it is used, and the choices available to you when you browse our website, purchase jewelry or accessories, or contact customer support.

By using our website, you acknowledge the practices described below.

1. Information We Collect

We may collect information necessary to provide our products, process orders, and maintain a secure shopping experience.

Information You Provide

This may include:

• Name and contact details

• Shipping and billing addresses

• Order and transaction information

• Account or customer service messages

• Marketing preferences

• Payment-related information handled by authorized payment providers

Sivraen™ does not directly store complete credit or debit card numbers.

Information Collected During Browsing

Our website and service providers may automatically collect:

• IP address

• Browser and device information

• Operating system

• Pages viewed and website interactions

• Cookie, analytics, and security data

This information helps us understand website performance and improve the customer experience.

2. How Information Is Used

We may use personal information to:

✓ Confirm and process purchases
✓ Arrange shipping and provide delivery updates
✓ Respond to product, order, or return inquiries
✓ Maintain account and checkout functionality
✓ Improve our website and jewelry selection
✓ Detect suspicious activity and reduce fraud
✓ Send promotional messages when permitted
✓ Meet applicable legal and business requirements

We aim to use only the information reasonably needed for these purposes.

3. Secure Payments & Data Protection 🔐

Payments are processed through secure third-party payment providers.

We use reasonable administrative and technical measures to help protect personal information from unauthorized access, alteration, loss, or misuse. Access to customer information is limited to authorized personnel and providers who require it to perform their services.

No online system can guarantee absolute security, but we regularly review the safeguards used to support our store.

4. Trusted Service Providers

We do not sell or rent personal information for direct monetary payment.

Information may be shared with service providers that help us operate our business, including:

• Payment processors

• Shipping and fulfillment partners

• Website and cloud-hosting providers

• Customer support platforms

• Fraud-prevention services

• Analytics and marketing providers

These partners receive only the information reasonably necessary to provide their services and are expected to handle it appropriately.

5. Cookies & Similar Technologies 🍪

Cookies and related tools may be used to:

• Maintain your shopping cart

• Support checkout and account features

• Remember website preferences

• Measure website traffic and performance

• Improve security

• Present relevant advertising

You may manage cookies through your browser or device settings. Disabling certain cookies may affect the availability of some website features.

6. Advertising and Analytics

Sivraen™ may use advertising and analytics services provided by platforms such as Google, Meta, or other marketing partners.

These services may use cookies, pixels, or similar technologies to measure campaign performance and display relevant content. Their use of information is also governed by their respective privacy policies.

Advertising preferences can usually be managed through the settings offered by those platforms.

7. Email Communications 📩

We may use your email address to send:

• Order confirmations

• Payment or shipping updates

• Customer service responses

• Important account or policy notices

• Promotional offers when you have agreed to receive them

Marketing emails may be discontinued at any time by selecting the unsubscribe option included in the message.

Transactional messages relating to an active order may still be sent when necessary.

8. Your Privacy Choices

Subject to applicable law, you may contact us to request assistance with:

• Reviewing certain personal information

• Correcting inaccurate details

• Updating communication preferences

• Unsubscribing from promotional emails

• Requesting deletion of eligible information

• Asking how your information is handled

Some records may need to be retained for order processing, fraud prevention, tax, accounting, legal, or operational purposes.

9. Children’s Information

Our website is intended for a general adult shopping audience and is not designed for children under 13.

We do not knowingly collect personal information from children under 13. If we learn that such information has been submitted, we will take reasonable steps to remove it.

10. External Websites

Our store may include links to third-party websites, payment services, or social platforms.

Sivraen™ is not responsible for the privacy practices, content, or security of external services. We recommend reviewing the privacy terms of any third-party website before submitting personal information.

11. International Processing

Our business and service providers may process information in countries or regions outside your place of residence.

Where required, reasonable measures will be used to support the lawful and secure handling of information across different locations.

12. Security Incidents

In the event of a confirmed security incident involving personal information, we will investigate and take appropriate corrective measures.

Affected users and relevant authorities will be notified when required by applicable law.

13. Policy Changes

This policy may be revised as our services, technology, or legal obligations change.

The updated version will be published on this page, together with a revised “Last Updated” date. Continued use of the website after an update indicates acknowledgment of the revised policy.

Our Privacy Commitment 🤍

Sivraen™ is committed to maintaining a transparent and dependable shopping environment where customers can explore jewelry and accessories with confidence.