At Sivraen™, operated by Guangzhou Chulei Electronic Commerce Co., Ltd., we aim to deliver every jewelry and accessories order safely, carefully, and within a reasonable timeframe.

This policy explains how orders are processed, shipped, tracked, and handled during delivery.

How We Fulfill Orders

To support efficient international delivery, Sivraen™ orders may be shipped from regional warehouses, trusted fulfillment partners, or manufacturing facilities.

This approach helps us:

✓ Process orders efficiently
✓ Keep delivery costs reasonable
✓ Reduce unnecessary handling
✓ Provide access to a wider jewelry collection
✓ Pack delicate items with appropriate care

Some items from the same order may arrive in separate packages when they are stored at different locations.

1. Processing Time & Shipping Fee 📦

Before shipment, each order may undergo payment verification, product inspection, packaging, and address confirmation.

Standard processing time: 2–5 business days
High-demand periods: Up to 6 business days

Processing may take slightly longer during holidays, promotional events, or periods of unusually high order volume.

A flat shipping fee of $6.99 USD applies to each order unless a different amount or free-shipping offer is displayed at checkout.

Processing time is separate from the estimated delivery timeframe.

2. Estimated Delivery Times

Estimated delivery times after dispatch are:

Destination	Estimated Delivery Time
United States	8–14 business days
Canada, United Kingdom and Australia	10–16 business days
Other international destinations	14–21 business days

These timeframes are estimates rather than guaranteed arrival dates.

Delivery may occasionally be affected by:

• Carrier disruptions

• Customs inspections

• Severe weather

• Public holidays

• Incorrect or incomplete addresses

• High seasonal shipping volume

We appreciate your patience when delays occur outside our reasonable control.

3. Tracking Your Order 🔎

Once your order has been dispatched, a shipping confirmation containing available tracking details will be sent to the email address used at checkout.

Please allow 1–3 business days for the carrier to display the first tracking update.

Tracking may remain unchanged while a parcel is:

✓ Moving between carrier facilities
✓ Awaiting customs clearance
✓ Transferred to a local delivery provider
✓ Waiting for the next scheduled scan

A temporary lack of updates does not necessarily mean that the parcel has been lost.

For tracking assistance, contact service@sivraen.com and include your order number.

4. International Orders & Customs

International shipments may be sent under Delivered Duty Unpaid (DDU) terms where applicable.

Depending on the destination, local authorities may charge:

• Import duties

• Customs fees

• Value-added tax

• Brokerage or handling charges

These charges are determined by the destination country and are the customer’s responsibility unless otherwise stated at checkout.

Sivraen™ does not control customs decisions and cannot guarantee the amount of local fees or the time required for customs clearance.

5. Address Changes & Cancellations

Orders begin processing shortly after purchase.

To request an address correction or cancellation, contact us within 12 hours of placing the order:

Email: service@sivraen.com

Please include your order number and the requested change.

We will make a reasonable effort to assist, but changes cannot be guaranteed once an order has entered packing, fulfillment, or shipment preparation.

Customers are responsible for checking that the delivery address is complete and accurate before submitting an order.

6. Delayed or Lost Shipments 🛡️

Occasional delays may occur while a package is still moving through the carrier network.

Please contact us when:

✓ Tracking has not updated for an extended period
✓ The estimated delivery window has passed
✓ The carrier marks the parcel as lost
✓ Tracking shows delivery but the parcel cannot be located

Our support team will review the available tracking information and, when appropriate, communicate with the shipping provider.

When a carrier confirms that a parcel was lost in transit, we may offer a replacement, refund, or another reasonable resolution after reviewing the case.

7. Damaged Packages or Jewelry

Sivraen™ jewelry is packaged to help reduce movement and damage during delivery.

If an item arrives damaged, please contact us within 72 hours of delivery and provide:

✓ Your order number
✓ A clear photo of the shipping package
✓ Photos showing the damaged item
✓ A brief description of the issue

Please keep the original packaging while the case is being reviewed.

Depending on the circumstances and available evidence, we may provide a replacement, refund, or another suitable solution.

8. Incorrect or Missing Items

If your package contains an incorrect item or part of your order is missing, contact us promptly with:

• Your order number

• Photos of the products received

• A photo of the package and shipping label

• The name of the missing or incorrect item

We will review the order records and assist with the appropriate next step.

Delivered with Care ✨

From delicate necklaces and earrings to bracelets, rings, and other accessories, we want every Sivraen™ piece to reach you safely and ready to enjoy.