Contact💬

Questions about a product, an existing order, or after-sales service? The Sivraen™ support team is here to provide clear and helpful assistance throughout your shopping experience.

Whether you are choosing a piece of jewelry, checking an order update, or reporting a product concern, we will do our best to respond carefully and efficiently.

Customer Care

Company: Guangzhou Chulei Electronic Commerce Co., Ltd.
Brand: Sivraen™
Email: service@sivraen.com

Support Hours 🕘

Monday–Friday: 9:00 AM–5:00 PM
Saturday–Sunday: Closed

Messages received outside our regular support hours will be reviewed on the next available business day.

Help Us Assist You Faster

For order-related questions, please include your order number in the email whenever possible.

You may also provide:

✓ Your full name
✓ The email address used at checkout
✓ A brief explanation of your request
✓ Relevant photos or screenshots

These details help us locate your order and provide a more accurate response.

Product Support ✨

When contacting us about a Sivraen™ jewelry or accessory item, please mention the product name and describe the issue clearly. Photos are especially helpful for questions involving appearance, finish, size, packaging, or condition upon arrival.

Thank You for Choosing Sivraen™

We value every customer and remain committed to making your shopping experience simple, reliable, and enjoyable.

Our team looks forward to assisting you.